For the Win: Consumer Insights from Generative AI for Product Launches
For the Win: Consumer Insights from Generative AI for Product Launches

For the Win: Consumer Insights from Generative AI for Product Launches

Florence Broder

Oct 9, 2023 ‧ 3 MIN.

In today’s competitive marketplace, launching a new product successfully can be a challenging endeavor. With consumers having more choices than ever before, understanding their preferences and addressing their needs is crucial. Beyond consumer tastes, it’s just as important to understand the overall product category for competitors’ insights. 

Fortunately, the power of generative AI can provide invaluable insights into consumer feedback and category level data, helping product innovators ensure their product launches are a resounding success. 

In this blog post, we’ll explore five examples of how consumer insights from online reviews, powered by generative AI, can aid product innovators in achieving their goals. 

1. Adapting to Consumer Needs

Imagine you’ve just launched a new product, but you start noticing recurring negative feedback about a specific product feature. This is where Revuze’s generative AI comes to the rescue. By monitoring consumer feedback in real time, you can quickly identify areas that need improvement and be responsive to your customers’ needs. This adaptability ensures that your product evolves to meet or exceed your audience’s expectations, increasing its chances of success in the market and positive consumer sentiment.

2. Benchmarking Against Competitors

Understanding how your new product measures up against the competition is essential for strategic decision-making. Generative AI-powered consumer insights provide comprehensive category-level data that allows you to evaluate the performance of your product compared to others in the same category. This data empowers you to identify both strengths and weaknesses, enabling you to refine your product and marketing strategies accordingly. 

For instance, in the Best | Worst Dashboard provides a clear picture of the wireless headset category. This helps product innovators benchmark the product launch against the competition. They can drill down into parameters like:

  • What products in the category are making the grade with consumers?
  • What is the average consumer sentiment for products in this overall category?
  • Which competitor products have the biggest share of discussion?

Best | Worst Dashboard helps product innovators scope out the competition.

3. Letting Consumers Guide the Way

When you’re unsure about the next phase of your product development, your consumers can become your greatest allies. By analyzing feature requests embedded in their reviews, you can gain valuable insights into what your customers want. Harness these insights to shape your product roadmap and create a more refined version—Product 2.0—that aligns closely with consumer preferences. This collaborative approach not only saves time but also enhances customer satisfaction. 

In this example featuring Beats by Dr. Dre – Beats Fit Pro True Wireless Noise Cancelling In-Ear Earbuds – Purple, this consumer is very specific about the need to support Android users.
Feature wishlist from a consumer review that can support product innovation.

4. Enhancing User Experience

Sometimes, after launching your product, you realize that consumers are not using it as intended or are struggling to leverage its full feature set. Generative AI-driven consumer insights can save the day again, shedding light on these issues. Use this data to update your product’s packaging to better showcase how to use the product effectively. In addition, consider creating supportive features that enhance the overall user experience. It can be something as simple as a product walk-through or QR code that users can scan highlighting product features. These enhancements can help consumers derive more value from your product, ultimately boosting its success in the market.

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5. Making Tough Decisions

Despite your best efforts, there may be instances where your product launch doesn’t go as planned, and the consumer feedback is consistently negative. In such cases, generative AI can provide the data-driven insights needed to make tough decisions. If it becomes evident that there’s no way to salvage the product, consider removing it from your product offerings. This can free up resources for investing in more promising products that align with consumer preferences and market trends.

Conclusion

Adaptability and agility is the name of the game to keep up with the ever-changing business landscape. Staying attuned to consumer feedback is paramount for product innovators for every phase of a product launch. Generative AI-powered consumer insights derived from online reviews offer a wealth of valuable information to support every stage of a product’s lifecycle. From adapting to consumer needs to benchmarking against competitors and even making the tough call to remove underperforming products, the power of Revuze’s AI engine can make a significant difference in the success of your product launches. By leveraging these insights, product innovators can ensure that their offerings resonate with consumers and stand out in the market, ultimately driving growth and success for their businesses. Learn more about Revuze and how it can help you with your own product launches.

Florence Broder