Customer Experience (CX) Insights For Everyone

Transforming CX Consumption

Now business users can gain unparalleled, in-depth cx analytics into customers and competitors without IT, experts or lengthy projects.

At a fraction of the cost of market research solutions, consumer insight professionals, product managers or customer service managers can make data driven decisions autonomously.

This Is How We Transform CX

Connecting Everyone To CX With Automation

  • Self Service Platform
  • No Experts Involved
  • No IT Involved

Holistic:

  • All Brands SKUs / Locations
  • All Topics Discussed
  • All Channels Available

Find out why the biggest brands in the world choose Revuze to provide them with fresh insights everyday.

Raw customer opinions

Automated Text mining
Focus groups
Social media
Surveys
Call center

Instant
10x more
insights

DELIVERY

Easy Onboarding Process

You don’t have to spend time defining keywords, identifying key phrases and hiring expensive analysts.
Revuze’s self-learning analytics engine – powered by a continual collection of customer insights alongside customer satisfaction – determines the sentiment towards any brand with great accuracy all without human interaction!

1 hour Kickoff

Review goals Hierarchy Brands Data crawlers

01

1.5 hours delivery

Review dashboard Training

02

Typical delivery duration of only 3 to 6 weeks
01
02

Revuze gathers, analyzes, and customizes data into the dashboard

ALL IN ONE PLACE

Revuze Analytics Engine

Our analytics engine empowers all team members to access valuable consumer data right when they need it. The solution leverages big data, machine learning, natural language processing and sentiment analysis to understand exactly what your customers mean when they’re talking about your products.

Supported countries and websites per country

  • US (20+)
  • CANADA (5+)
  • UK (5+)
  • France (3+)
  • Germany (5+)
  • Switzerland (4+)
  • Autstria (3+)
  • Spain (3+)
  • Russia (3+)
  • China (5+)
  • Korea (3+)
  • Japan (5+)
  • India (3+)
  • Australia (5+)
  • South Africa (3+)

eCommerce

Social media

  • Social media aggregators

Internal

  • Call center
  • Surveys
  • Store data
  • Chat
  • BazarVoice
  • Text / Excel file
  • API

The Bottom Line on Incentivized Reviews And  How Accurate Are They.

Mining Private and Public Data

Whether it’s social media, your CRM, email correspondence, customer surveys, call center data, your online marketplace, or variety of other online and & offline sources, Revuze automatically enriches the data by harvesting e­commerce and social media.

01

Machine Learning

Our machine learning algorithms
discover new aspects/topics in each product category and automatically & independently build a unique taxonomy for each. This self-learning technology teaches itself about the world of your products and maximizes the value of the insights it provides.

02

Identify The Sentiment

Revuze sentiment analysis combines the power of computational linguistics, text analysis, and natural language processing to clarify subjectivity in customer perceptions. We filter customer attitude, recognizing contextual polarity and interpolating judgement, affective state, and intended emotional communication to create easy-tounderstand and usable analysis.

03

Get The Context

Revuze automatically categorizes, identifies, and extracts trends and topics from unstructured data – understanding context with exceptionally high precision and delivering truly actionable business insights. Our contextual intelligence understands topics and sentiment, regardless of the actual words customers use, making manual keywords definition a thing of the past!

04

CLIENTS

Trusted By

From innovators to FORTUNE 500 companies – Revuze Big Data Consumer Analytics Platform helps organizations to dominate their markets. Here is some of them:

dolby logo

Industries

Revuze’s self-learning analytics engine, advanced natural language processing and machine learning makes us the First Industry Agnostic Solution!  Here’s a small sample of industries we’re creating value for:

Consumer Packaged Goods

Know what your customers (and your competitors customers) think in real time from discovery to shipping to loyalty. Measure yourself against industry leaders and analyze trends as they happen.

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Personal Care

Analyse trends as they happen, fix issues before they go viral, identify new market opportunities, and create better offerings. Know how you compare yourself with the industry leaders and improve your customer sentiment.

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Automotive

Revuze helps the world’s biggest automotive brands to know what their customers think, measure customer experience in teal time and gather consumer insights using our AI-powered sentiment analysis engine.

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Sporting Goods

As more and more sport equipment is sold online its important to know what customers think about your brand and products. Its more important to know how they talk about your brand. Revuzes self-learning AI based analytics engine gets you all you need to know about your product, brands and even your competitors.

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Fashion Retailers

Fashion shoppers are a tech savvy breed. Know what they really think about your brand and products from sizing & availability to shipping and match their preferences. Use that information to launch new products and improve existing ones.

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Home Appliances

Know what your customers think, their true likes and dislikes and act in time. Revuze analyzes online reviews from multiple sources, listens to social media and creates a competitive bench mark in real time using its advanced machine learning technology.

Read More

PRODUCTS

The Latest Insights Delivered To You By AI

Revuze simplifies market research so that any Product, Marketing, QA and Consumer Insights Expert can make better, well-educated, business decisions, faster. The Revuze autonomous AI solution turns any type of data (eCommerce, call center, emails, Social, etc) intomarket insights about your brand, competitors, products and features.

Brand Dashboard

Full presentation of complete brand inventory of key performance indicators and sentiment analysis with respect to your brand, products and their features.

  • See 40-80 topics that your consumers care about
  • Drill down to the most specific traits of your product
  • Monitor Competitors to the product level

Emerging Trends

Be the first to spot interest shifts. Take advantage of knowing what your customers care about the most as they form their views. A unique view that considers sentiment volume and intensity.

  • Get a head start on new topics
  • Catch negative trends for your products early
  • Make early adjustments to perfectly fit customer needs

Competition

Know your competition and how you are benchmarking against them in all aspects that matter to you and your customers. Spot new opportunities and tackle weaknesses.

  • Know the strengths & weaknesses of your competition
  • Examine each competitor in detail across 40-80 topics
  • Get granular comparisons and trends across time

Product Analysis

Zoom in to any aspect of your products to learn what your customers thought of it in regards to 80 automatically-captured characteristics.

  • Address consumer concerns as soon the product meets the market introduction stage
  • Monitor product launch progress to insure smooth consumer adoption
  • Easy export to PowerPoint to share with peers

Timeline

See how your brand is performing over time. Explore fluctuations in sentiment and overall satisfaction to understand cause & effect.

  • Monitor your brand health performance over time
  • Examine fluctuations in sentiment and satisfaction for every product and feature
  • Measure your ability to create affinity within the minds of your consumers

Request a Free Demo

Our team is happy to answer any of your questions. Fill out the form and we’ll be in touch as soon as possible.