Dishwasher Report: Spotlight on Functionality, Noise & More

Overview

This report presents an analysis of 180,000 unique reviews for standard dishwashers, gathered from January 2021 through December 2023 from online retailers like Home Depot, Lowes, and Best Buy.

The report addresses several critical aspects:

• The topics most commonly mentioned in standard dishwasher reviews.
• An in-depth examination of noise as a crucial factor affecting customer satisfaction and perceived 
dishwasher performance, including examples of products that have elicited both positive and negative responses in this area.
• An exploration of the themes that contribute to 1-2 star and 5-star ratings.
• An analysis of the impact of dishwasher duration on consumer satisfaction, including the products 
associated with these opinions.
• An analysis of the relationship between dish types and consumer satisfaction with cleanliness levels and the specific products that influence these views.

Most Important Topic in Dishwashers | Noise Level

• Noise is the most discussed topic in dishwashers, and it serves as the primary driver of 5-star ratings. For example, dishwashers with extra quiet cycles receive significantly more 5-star ratings compared to those with noisy cycles.
• Noise is the aspect most correlated with dishwasher functionality. For example, dishwashers that operate quietly are perceived as superior in functionality compared to noisier counterparts.

Most Important Topic in Dishwashers | Noise Level

Dishwasher Cycle Duration

• Sentiments are highest for dishwashers with half-hour to one-hour cycle durations and lowest for dishwashers with 1.5 to five-hour cycle durations.
• The sentiment increases for the all-night wash cycle due to its high energy efficiency.

 

 

N=4,433 | S=45%

Dishwasher Cycle Duration | Volume Distribution & Sentiment

Satisfaction With Dish Holding Capacity

Plates, bowls, and glasses are discussed with lower sentiment when it comes to dish rack capacity, while silverware, pots, and pans are associated with higher sentiment for the same topic.

 

N=16,048 | S=57%

Dishwasher Dish Rack Capacity | Volume Distribution & Sentiment

Satisfaction With Cleaning Power

Plates, bowls, cups, and mugs are associated with lower sentiment with regards to cleaning power, while silverware, glasses, pots, and pans are discussed with higher sentiment for the same topic.

N=7,189 | S=79%

Dishwasher Cleaning Power | Volume Distribution & Sentiment