Customers Have Strong Feelings About Toothpaste. This Start Up Uses AI To Help Companies Understand Those Sentiments.

If you’re like me, you have strong feelings about the things you buy. From diapers to toothpaste, I have high expectations of products, delivery (when ordering online) and customer service. If those expectations aren’t met, I’m not shy about sharing my experiences. Turns out I’m not alone. Ninety-four percent of shoppers say an online review has convinced them to avoid a business. GETTY For shoppers aged 30-64 years old, 73 percent have posted online product reviews. This…

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6 Innovative Startups that are Transforming Customer Experience

MAY 3, 2019 DAVID BROCKINGTON NO COMMENTS ECOSYSTEM, EVENTS, NEWS CXLIVE, STARTUPS The SAP CX Live conference is coming up in just a few days in Orlando and a lot of exciting things are planned for the show. One of the things I’m most excited about is the Startups Area which will feature a few of the innovative startups that are part of the “innovation ecosystem” that complements and extends our SAP CX solutions. Here’s a quick summary of some…

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5 Platforms Using AI to Analyze Customer Reviews

This post is the latest in our “Word of Mouth” series. It’s our editorial focus for the month of February, including topics like reputation management, and reviews optimization. See the rest of the series here.  Display advertising and social media campaigns can drive website traffic, but when it comes to converting shoppers and driving actual sales online, it’s all about the reviews. Online reviews have a major impact on whether shoppers decide to pull the trigger…

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Procter & Gamble Selects Revuze to Present at IIeX – How to make better decisions faster by turning every employee into a CX analyst

Procter & Gamble invited the company to speak at IIeX North America, where it will demonstrate how it helps brands better understand their customers’ experiences with their products and its competitors’ products – allowing nearly anyone throughout the organization to become a Customer Experience (CX) analyst. NETANYA, ISRAEL (PRWEB) APRIL 25, 2018 Revuze, the maker of the only fully-automated consumer insights, announced today that Procter & Gamble invited the company to speak at IIeX North America.…

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