Germany (DE) 
Spain (ES) 
Italy (IT) 
France (FR) 
One View. Zero Friction.
With Revuze, marketing, eComm and customer care teams respond to customers wherever they are:
WhatsApp, email, Instagram, Facebook, TikTok, Apple Messages for Business, web chat, and more.
All inbound and outbound messages are managed in a single, AI-enhanced inbox, fully synchronized
with VoC data.
Agents have invaluable relevant information right on their console to address questions and
customer issues and improve on-the-spot decision-making. The Revuze engine integrates the robust
Glassix solution for seamless customer communication across channels.
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Products
Product Hub
Product Hub Interactive TourCORE USE CASES
Product Return Analysis
Discover why consumers are returning products and address issues quickly
Competitive Intelligence
See what competitors launch, how they’re rated, and where you stand.
Product Innovation
Use trending topics and insights to guide enhancements that align with market needs.
Product Health Score
Measure a product’s performance within its category by analyzing sentiment, strengths & weaknesses
Product Launch Tracker
Monitor product launch performance, identify challenges & take action
Purchase Motivators
Identify what drives customers to choose your product over competitors
SOCIAL HUB
Social Hub Interactive TourCORE USE CASES
Trending Hashtags
Topics audiences are actively engaging with.
Category Launches
See new competitor launches entering the conversation.
Crisis Management
Early indicators of potential crises or reputation risk.
Video Analysis at Scale
See exactly how you stack up, and where you can outperform
Organic vs. Incentived
Evaluate organic vs. incentivized feedback. Distinguish between signals & noise.
Campaign Monitoring
Analyze your own social content.
CI Hub
CORE USE CASES
SWOT Analysis
Identify product strengths, weaknesses, opportunities and threats using VoC.
360° of VOC
Leverage insights from multiple sources to get a full, unbiased perspective
Market Trend Analysis
Benchmark shift in consumer behavior using 24 months category-level data
Star rating drivers
Understand what influences customer ratings and take steps to improve them.
AI-powered surveys
Generate online surveys based on category benchmark data and distribute to millions of potential buyers
Unmet Needs
Identify consumer pain points and areas where demand is not being met.
ECOMM HUB
CORE USE CASES
PDP Enrichment
Enhance PDPs with embedded, AI-powered review summaries to improve customer trust and drive sales
Shopper Experience
Gain a 360° view of the online shopping journey to deliver a seamless experience
Price Tier Analysis
Benchmark product pricing across sales channels to identify correct price point
Competitive Intelligence
See what competitors launch, how they’re rated, and where you stand.
Video Analysis
CORE USE CASES
Trend Detection & Forecasting
See what’s coming before it’s everywhere
Influencer Discovery & Vetting
Work with creators who align with your brand
Visual Mention Tracking
Know where and how your brand appears, even when untagged
CX Pain Point Discovery via UGC
Fix what’s broken straight from the customer’s point of view
Crisis Detection & Virality Monitoring
Catch backlash before it explodes or amplify a breakout hit
Surveys
CORE USE CASES
UX, R&D & Innovation
Innovation Testing, Concept validation, product defect and returns analysis
Creative, CRM, Marketing
Campaign planning, messaging, rebranding, packaging, claims testing
Foundational & Behavioral
Consumer Profiling, Trend Identification, Market Segmentation, Path to Purchase
Competitive & Shopper Tracking
NPS, production launch tracking, market performance, shopper behavior
Customer Care Hub
CORE USE CASES
Automated Onboarding
Speed up the onboarding process, improving the entire customer experience across channels.
Centralize Engagement Data
From conversations to insights to revenue across all channels
Convert Visitors into Buyers
Interactive chatbots engage visitors and drive sales
Full Attention to Every Customer
Automatically route all customer conversations to one unified inbox
TIKTOK SHOP
CORE USE CASES
Product sales & revenue data
Track performance across 100M+ products, by engagement, revenue, units sold, MoM growth, and more.
Top trending categories
Size opportunities by capturing rising categories as they emerge to align product assortments with demand.
Shop & competitor insights
Unlock new products in your category and learn sales data across the entire competitive landscape.
Video analysis at scale
Analyze at scale to see which formats, messages, and creators directly spark sales.
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Platform
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Company
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Company
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Case Studies
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Discover What Really Drives Laundry Product Choice in the US and UKGet My Copy
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Industries
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Post-Olympic Sports Trends ReportGet My Copy
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Resources
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Resources
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Past Events
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Featured Trend Reports
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Discover What Drives Consumer Satisfaction in OTC Cough, Cold, and Flu RemediesGet My Copy
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- Blog
Omnichannel Communication
and You Win Big Time
Unify Every Conversation, Channel, and Consumer Insight in One Place.
One unified inbox directly connected to the only VoC platform that combines reviews, surveys, social
media and direct conversations, and you have a real 360° view of customer sentiment. With a
dedicated platform for each team enriched by a powerful data pool and real-time recommendations,
you're equipped to dominate your market.
Powering insights for truth-driven teams around the world
The Challenge Disjointed Customer Conversations
Customers interact with brands everywhere, and the same customer can contact you from multiple platforms on the same day. Which makes it difficult, if not impossible, to track conversations, and even more difficult to extract insights. Yes, unifying inbox solutions exist, but the data is disconnected from other VoC tools, fragmenting your knowledge.
90%
of customers expect consistent experiences across channels
51%
cite managing cross-channel communications as their biggest obstacle
70%
expect support channels to have full visibility into interactions, across channels
Unifying customer care with VoC
can give you the edge.
THE SOLUTION
Unified Inbox Across 15+ Channels
Valuable Data, Immediately Deployed
With voice of customer information integral to communication, all teams benefit from the valuable intel that can be gained from these channels. Learn about return motivations, gaps in PDPs and more.
USE CASES
eCommerce
Convert lurkers and visitors into customers
Engage leads instantly, improve conversations and schedule next steps
Improve the online journey
USE CASES
Customer Care
Automate onboarding
Handle high volume of customer care interactions
Unify multi-channel customer conversations into one view
USE CASES
Marketing
Convert website visitors into marketing qualified leads
Refine lead handover from marketing to sales
Centralize engagement data with VoC info
Main FEATURES
What You Get
AI-powered conversational bots & automation
Complete 360-degree VoC platform
Mobile app to communicate 24/7 – iOS & Android
Enterprise-grade security
Why Brands Choose Revuze for
Unified Customer
Intelligence
VoC data from everywhere enriching customer care
Deeper insight into customer behavior
AI-powered recommendations during conversations
One Platform, Across All Departments, with Unlimited Impact
Streamline consumer communications, planned actions from initial contact, covering all stages of the customer lifecycle.
One Hub, All Touch Points
Unify all customer interactions so each agent has complete information at their
fingertips to swiftly address customer requests. Engage and optimize across chat,
email, social media, SMS, and more all in one centralized platform.
Trusted by top-tier brands such as, Nike, Estee Lauder, Avis, Hilton Hotels, H&M,
Carrefour, and more.
Real Time Actionable Feedback
Turn every conversation into insight. Identify trends, uncover friction points, and track emerging topics directly from customer interactions. Make actions data driven - and successful.
AI at Every Level
From automated sentiment analysis to AI-powered replies, Revuze brings AI into every layer of the customer experience and insight workflow.
Built for Scale and Security
Designed for mid-market to enterprise needs, Revuze meets the highest standards of security and privacy, including SOC 2 and GDPR compliance.
Built for Seamless Integration
Whether syncing with your CRM, consumer feedback sources, or campaign tools, setup is simple and customizable to your needs. The event driven integration engine offers recommendations.
“Everyone in the company should have access to these insights...When everyone understands what the
consumers are saying, it creates a more unified approach to problem-solving and innovation.”
Explore the Revuze Action Hubs
Research and Take Action
Product Hub
Spot emerging trends with ProductHub and trigger instant surveys to validate and act with
confidence
Marketing Hub
From trends to influencer kits to creative, MarketingHub guides your marketing moves and
confirms what works fast.
Trusted by the world’s greatest brands
Ready to Unify One-stop Customer Interactions with Real-time Insight?
Give your teams everything they need to provide world-class customer care.
Book a Demo
