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Senior Account Manager

Full-time

United States (Remote)

About Revuze

Revuze is an AI Enterprise SaaS company. We leverage advanced AI & machine learning to collect & analyze VoC data (social, reviews, CSAT, and survey data) and turn it into actionable recommendations leading Brands can use to

● Streamline Market Research

● Drive product innovation

● Enhance marketing effectiveness

● Optimize e-comm performance

We are partnering with some of the world’s largest brands and delivering a game-changing unified intelligence platform for CPG in the retail sector.

POSITION: Senior Account Manager, Enterprise Accounts

Revuze is looking for a commercially driven relationship builder and strategic farmer—a dynamic Senior Account Manager to join us during this exhilarating growth phase. This role is not about new logos; it is laser-focused on nurturing and strategically expanding our most critical enterprise customer relationships.

The ideal candidate is a sales-oriented “farmer” at heart, dedicated to deeply understanding client business objectives and methodically identifying, pipelining, and closing upsell and cross-sell opportunities. You will own the revenue growth and retention strategy for a portfolio of our largest accounts.

KEY ROLE RESPONSIBILITIES

● Strategic Account Growth: Proactively identify, qualify, and execute on upsell and cross-sell opportunities within your assigned portfolio. Own the full expansion sales cycle from ideation to close to achieve and exceed revenue growth targets.

● Revenue & Commercial Management: Lead all commercial activities, including complex negotiations for renewals, upgrades, and contract expansions. You are directly responsible for the Net Revenue Retention (NRR) and overall commercial health of your accounts.

● Executive Relationship Building: Develop and maintain deep, strategic relationships with C-level executives, champions, and key stakeholders. Establish yourself as a trusted advisor who aligns Revuze’s platform with their core business objectives.

● Strategic Account Planning: Create and execute data-driven, long-term strategic account plans for each customer, outlining key relationships, growth white space, potential risks, and a clear roadmap for revenue expansion and retention.

● Performance Metrics & Forecasting: Own and manage an accurate sales forecast for your book of business. Consistently track and report on key account health and growth metrics to the executive team.

● Domain Expertise: Leverage proven experience in selling retail technologies to brands and retailers. Any experience in selling Voice of Customer solutions, PIM/PLM, Marketech, or eCom solutions is a significant advantage.

IDEAL CANDIDATE SKILLS AND QUALIFICATIONS

We’re seeking a commercially-obsessed and results-driven professional. The ideal candidate is a highly motivated, strategic thinker with a passion for building lasting partnerships and a proven ‘farmer’ mindset with a ‘closer’ toolkit.

You are a proactive self-starter, an expert negotiator with executive presence, and a strong collaborator dedicated to driving mutual success and, ultimately, accelerating revenue growth from our most valued customers.

Join us at Revuze and be part of a pioneering team that’s redefining how Brands run their business. Apply now, and let’s shape the future together!