Customer Success Manager

About Revuze

Revuze is an AI Enterprise SaaS company that helps the world’s leading brands truly understand their customers. Using advanced AI and machine learning, we analyze Voice of Customer data — from reviews, surveys, social, and service channels — and turn it into actionable insights. Our platform empowers CPG brands to streamline market research, drive product innovation, enhance marketing effectiveness, and optimize e-commerce performance.

About the Role

We’re looking for an experienced Customer Success Manager to join our team and take a strategic role in driving customer engagement, adoption, and long-term partnership success.

As a CSM at Revuze, you’ll work closely with global enterprise clients, ensuring they gain maximum value from our AI-driven insights platform. You’ll serve as their trusted advisor — helping them transform data into meaningful business impact while connecting them to Revuze’s internal experts in product, analytics, and insights.

What You’ll Do

• Strengthen customer engagement and increase product adoption and usage.
• Drive retention by proactively identifying risks and implementing success plans.
• Deliver professional value by aligning customer business needs with Revuze’s data and insights capabilities.
• Serve as the bridge between customers and our internal teams — product, data, and insights — to ensure seamless collaboration and tailored solutions.
• Lead onboarding, training, and ongoing optimization for enterprise accounts.
• Conduct regular business reviews, demonstrating ROI and identifying growth opportunities.
• Advocate for customers internally and influence product direction based on their feedback and evolving needs.

What We’re Looking For

• 5+ years of experience in Customer Success or Account Management within Enterprise SaaS environments.
• Proven success in managing global enterprise accounts with complex organizational structures.
• Background in CPG, Market Research, MarTech, or Consumer Insights- a strong advantage.
• Strong analytical skills and the ability to connect data insights to strategic business outcomes.
• Excellent relationship-building, communication, and presentation skills.
• Proactive, collaborative, and passionate about driving customer success.
• Tech-savvy, curious, and comfortable engaging with AI-driven or analytics platforms.
• High-level, native or near-native English proficiency (both written and verbal)

Why Join Us

At Revuze, you’ll help shape how the world’s leading brands understand their customers. You’ll collaborate with a global, innovative team, partner with top-tier clients, and make a measurable impact using cutting-edge AI technology.