Account Manager

Revuze is revolutionizing the way in which market research is being conducted by collecting millions of consumer reviews from the top e-tailers and turning them into actionable insights with a click. The most world-renowned brands are currently using Revuze to understand their brand/product sentiment, competitive landscape, categories, product re-launch and innovation, marketing research and content.

We are a well-founded startup with HQ in Israel and offices in the US. We are looking for an Enterprise Account Manager to join our team!

Job Summary:

We seek a highly motivated and experienced Enterprise Account Manager to join our team. In this role, you will manage a portfolio of strategic high-value accounts, with the primary goal of driving value, renewing contracts, and upselling additional products and services. The successful candidate will possess excellent communication and relationship-building skills, a deep understanding of our products and services, and a proven track record of successfully managing and growing large enterprise accounts.

Key Responsibilities:

• Account Management:
  • Manage and nurture relationships with a portfolio of strategic high-value accounts.
  • Understand each client’s unique needs, challenges, and objectives.
  • Serve as the main point of contact and advocate for the client within the company.

• Retention and Renewals:
  • Ensure the renewal of contracts and agreements with existing clients.
  • Develop and implement strategies to increase client retention rates.
  • Address any issues or concerns that may jeopardize client relationships or renewals.

• Upselling and Cross-selling:
  • Identify opportunities to upsell additional products and services to existing clients.
  • Collaborate with sales and product teams to develop and present upsell proposals.
  • Track and report on upsell and cross-sell activities and results.

• Strategic Planning:
  • Develop account plans and strategies to maximize the value delivered to clients.
  • Identify growth opportunities within each account and develop strategies to capitalize on them.
  • Stay informed about industry trends and competitors to provide valuable insights to clients.
• Customer Advocacy:
  • Act as a strong advocate for clients within the organization.
  • Ensure that client feedback and needs are communicated to relevant teams for product improvement.
  • Work to resolve client issues and concerns in a timely and satisfactory manner.

• Data Analysis and Reporting:
  • Analyze account data and metrics to assess account health and performance.
  • Provide regular reports to management on the status of accounts, renewals, and upsell opportunities.

Qualifications:

• Bachelor’s degree.
• Proven experience in enterprise account management, with a track record of successfully managing and growing high-value accounts.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong negotiation and problem-solving abilities.
• Knowledge of the consumer insights industry and our products/services.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in customer relationship management (CRM) software.
• Results-oriented mindset with a focus on exceeding targets and goals.
• Ability to forecast business

This Enterprise Account Manager position offers an exciting opportunity to work with some of our most valuable clients, drive revenue growth, and play a key role in our company’s success. If you are a proactive and customer-focused professional passionate about account management, we encourage you to apply and join our team.