Revuze is revolutionizing the way in which market research is being conducted by collecting millions of consumer reviews from the top e-tailers and turning them into actionable insights with a click. The most world-renowned brands are currently using Revuze to understand their brand/product sentiment, competitive landscape, categories, product re-launch and innovation, marketing research and content.
We are a well-founded startup with HQ in Israel and offices in the US. We are looking for an Enterprise Account Manager to join our team!
We seek a highly motivated and experienced Enterprise Account Manager to join our team. In this role, you will manage a portfolio of strategic high-value accounts, with the primary goal of driving value, renewing contracts, and upselling additional products and services. The successful candidate will possess excellent communication and relationship-building skills, a deep understanding of our products and services, and a proven track record of successfully managing and growing large enterprise accounts.
- Account Management:
- Manage and nurture relationships with a portfolio of strategic high-value accounts.
- Understand each client’s unique needs, challenges, and objectives.
- Serve as the main point of contact and advocate for the client within the company.
- Retention and Renewals:
- Ensure the renewal of contracts and agreements with existing clients.
- Develop and implement strategies to increase client retention rates.
- Address any issues or concerns that may jeopardize client relationships or renewals.
- Upselling and Cross-selling:
- Identify opportunities to upsell additional products and services to existing clients.
- Collaborate with sales and product teams to develop and present upsell proposals.
- Track and report on upsell and cross-sell activities and results.
- Strategic Planning:
- Develop account plans and strategies to maximize the value delivered to clients.
- Identify growth opportunities within each account and develop strategies to capitalize on them.
- Stay informed about industry trends and competitors to provide valuable insights to clients.
- Customer Advocacy:
- Act as a strong advocate for clients within the organization.
- Ensure that client feedback and needs are communicated to relevant teams for product improvement.
- Work to resolve client issues and concerns in a timely and satisfactory manner.
- Data Analysis and Reporting:
- Analyze account data and metrics to assess account health and performance.
- Provide regular reports to management on the status of accounts, renewals, and upsell opportunities.
- Bachelor’s degree.
- Proven experience in enterprise account management, with a track record of successfully managing and growing high-value accounts.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong negotiation and problem-solving abilities.
- Knowledge of the consumer insights industry and our products/services.
- Ability to work collaboratively with cross-functional teams.
- Proficiency in customer relationship management (CRM) software.
- Results-oriented mindset with a focus on exceeding targets and goals.
- Ability to forecast business
This Enterprise Account Manager position offers an exciting opportunity to work with some of our most valuable clients, drive revenue growth, and play a key role in our company’s success. If you are a proactive and customer-focused professional passionate about account management, we encourage you to apply and join our team.