{"id":9877,"date":"2021-01-28T14:42:04","date_gmt":"2021-01-28T14:42:04","guid":{"rendered":"https:\/\/www.revuze.it\/?p=9877"},"modified":"2021-01-28T14:42:04","modified_gmt":"2021-01-28T14:42:04","slug":"top-10-customer-journey-articles-2021","status":"publish","type":"post","link":"https:\/\/www.revuze.it\/blog\/top-10-customer-journey-articles-2021\/","title":{"rendered":"Top 10 Customer Journey Articles In 2021"},"content":{"rendered":"<p><span style=\"font-weight: 400\">2020 was a challenging year that changed consumer habits and drove eCommerce in the wake of a global pandemic and financial insecurity. In 2021,\u00a0 as more consumers interact with brands online and make purchases on popular shopping platforms. Interacting with customers and discovering their preferences and pain points is key to crafting a customer journey.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Most people don\u2019t simply find an item, put it in a cart and proceed to checkout.<\/span><a href=\"https:\/\/www.revuze.it\/blog\/customer-journey-map\/\"><span style=\"font-weight: 400\"> A customer journey<\/span><\/a><span style=\"font-weight: 400\"> begins from the moment a friend shares news about a new purchase or a favorite brand to visiting a company website, reading reviews, and interacting with customer service.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Most businesses understand customer experience&#8217;s centrality; <\/span><a href=\"https:\/\/www.statista.com\/statistics\/1076074\/organizations-customer-experience-competitive-differentiator-worldwide\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">according to Statista<\/span><\/a><span style=\"font-weight: 400\">, 58% of companies view customer experience as a primary differentiator. The key is finding ways to create a unique, engaging customer experience that will build brand awareness and drive conversions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Our experts have handpicked 10 articles that are instrumental for upgrading the customer journey. Implementing the advice in these articles is a vital first step towards creating an ideal customer experience.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/www.forbes.com\/sites\/forbestechcouncil\/2020\/12\/16\/how-mobile-ordering-has-redefined-the-customer-journey\/?sh=7bb8d5252668\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">How Mobile Ordering Has Redefined The Customer Journey<\/span><\/a><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/www.business2community.com\/customer-experience\/customer-journey-mapping-real-world-examples-use-cases-02367032\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Customer Journey Mapping: Real-World Examples &amp; Use Cases<\/span><\/a><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/customerthink.com\/effectively-tracking-customer-journeys-is-vital-for-improving-your-customer-experience\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Effectively Tracking Customer Journeys Is Vital for Improving Your Customer Experience<\/span><\/a><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/www.forbes.com\/sites\/pamdanziger\/2020\/12\/13\/ikea-cancels-its-catalog-putting-up-a-road-block-on-the-customer-journey\/?sh=69ef058f4a79\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Ikea Cancels its Catalog: Putting Up a Roadblock on the Customer Journey?\u00a0<\/span><\/a><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/www.forbes.com\/sites\/forbesagencycouncil\/2021\/12\/28\/good-year-or-bad-now-is-the-time-to-invest-in-customer-experience\/?sh=30e03fbb6eb7\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Good Year Or Bad, Now Is The Time To Invest In Customer Experience<\/span><\/a><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/www.zdnet.com\/article\/how-to-design-your-business-to-deliver-better-customer-outcomes\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">How to design your business to deliver better customer outcomes<\/span><\/a><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/www.financialexpress.com\/brandwagon\/how-modern-e-commerce-augments-consumer-experience-and-brand-loyalty\/2157311\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">How Modern eCommerce Augments Consumer Experience and Brand Loyalty<\/span><\/a><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/www.forbes.com\/sites\/danielnewman\/2021\/12\/28\/4-ways-to-take-control-of-your-customer-data-in-2021\/?sh=7c74d452526f\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">4 Ways To Take Control Of Your Customer Data In 2021<\/span><\/a><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/customerthink.com\/what-is-customer-journey-management\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">What is Customer Journey Management?<\/span><\/a><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/customerthink.com\/customer-journey-map-the-top-10-requirements\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Customer Journey Map \u2013 the Top 10 Requirements<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">These customer journey articles are a goldmine of proven tips with strategies on mobile, journey mapping, data, and brand loyalty. Make 2021 a prosperous and successful year and revitalize the customer experience. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Revuze team has gathered the top 10 customer journey articles that will help you improve the customer journey in 2021<\/p>\n","protected":false},"author":17,"featured_media":9978,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.revuze.it\/blog\/wp-json\/wp\/v2\/posts\/9877"}],"collection":[{"href":"https:\/\/www.revuze.it\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.revuze.it\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.revuze.it\/blog\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/www.revuze.it\/blog\/wp-json\/wp\/v2\/comments?post=9877"}],"version-history":[{"count":0,"href":"https:\/\/www.revuze.it\/blog\/wp-json\/wp\/v2\/posts\/9877\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.revuze.it\/blog\/wp-json\/wp\/v2\/media\/9978"}],"wp:attachment":[{"href":"https:\/\/www.revuze.it\/blog\/wp-json\/wp\/v2\/media?parent=9877"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.revuze.it\/blog\/wp-json\/wp\/v2\/categories?post=9877"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.revuze.it\/blog\/wp-json\/wp\/v2\/tags?post=9877"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}