This past year has had its challenges. 2020 was a year of reckoning and changes, including a global pandemic<\/a> that has reshaped consumers and markets. Customers have become more aware, savvy, and communicative. Re-learning and understanding this consumer experience \u201cnew normal\u201d is a must in order to maintain customer interest and loyalty.<\/span><\/p>\n Going into 2021 you\u2019ll need to re-think your customer experience<\/a> strategy. Investing in customer experience analysis, getting actionable insights, and improving consumer retention will be crucial. <\/span>We are delighted to share with you a handpicked list of articles, collected here for easy access and read. <\/span><\/p>\n Following is a collection of fifteen insightful resources on customer experience management handpicked by our CX experts.<\/span><\/p>\n Why loyalty and sentiment will be the biggest challenges for brands in 2021<\/a><\/p>\n Ethical reboot: How to handle customer data responsibly after COVID-19<\/a><\/p>\n How Customer Analytics Helps to Optimize Buyer Experience<\/a><\/p>\n Why You Can\u2019t Rely on Numbers to Illustrate Customer Experience<\/a><\/p>\n How to Turn Consumer Insights into Action for Your Brand<\/a><\/p>\n Lead With Empathy To Enhance Customer Experience<\/a><\/p>\n The New Role Of Marketing: Taking The Experience To The Customer<\/a><\/p>\n How The Homebody Economy Is Shaping Digital Customer Experience<\/a><\/p>\n The Upside Of Customer Experience Improvement In A Down Economy<\/a><\/p>\n Why And How To Socialize Real-Time Data To Improve The Customer Experience<\/a><\/p>\n Service First: Customer Experience In The Subscription Economy<\/a><\/p>\n Five Customer Experience Tips For Brands (Big And Small)<\/a><\/p>\n How AI Can Change Customer Experience And Engagement<\/a><\/p>\n