Customer experience (CX) is a rising field, as it has been exploding over the past few years. With that in mind, you might be wondering about CX salaries. How much does a research analyst make? What would the Head of CX\u2019s salary be? It\u2019s important to know your worth and get the salary you deserve, whether you\u2019re an entry-level market researcher or a senior research analyst. Anyone in a CX position is very valuable thanks to the skills and insights they can provide, and around the globe there\u2019s a trend of rising salaries and benefits that might peak your interest.<\/span><\/p>\n Additionally, given the ongoing \u201cGreat Resignation,\u201d it\u2019s important to remember that droves of employees have been leaving their jobs, and oftentimes <\/span>pay is not the main reason<\/span><\/a> for such a drastic decision. Company culture, growth opportunities, and the popular need for more flexibility are also important factors to keep in mind when joining a new company.\u00a0<\/span><\/p>\n CX isn\u2019t a linear field<\/a>, there are many side branches with specializations from digital methods to front-facing CX needs. Each is necessary if you want to get a well-rounded CX team, however each business will have different needs and therefore different skill sets across teams. Overall, these are some of the most common CX-specific positions:<\/span><\/p>\n The Digital Specialist deals with the <\/span>digital<\/span><\/a> side of things, emails, apps, websites etc. They\u2019re more at home with computers than customers. Consumer Analysts work with <\/span>data and analytics<\/span><\/a>, keeping things flowing in the background. The CX <\/span>Associate<\/span><\/a>, the entry level position and jack of all trades types, have more direct contact with customers than the other two. In general, the two specialized groups will make more than the associate would, owing to the needed skill set and often more experience as a result. These positions can be at varying levels of seniority, all the way from entry level to upper management.<\/span><\/p>\n Oftentimes, senior-level customer experience positions are paired with roles related to <\/span>digital transformation<\/b>.<\/span><\/p>\n While the specializations mentioned above can have an impact on your salary, seniority and experience is the key. Senior CX positions offer far more than junior ones, owing to the insights gained while working in the field. CX isn\u2019t something that you can learn from a textbook, as it\u2019s dynamic and therefore constantly evolving. With that in mind, let\u2019s dive into the data.<\/span><\/p>\n A CX Associate, the entry level position, can expect to earn around USD <\/span>$39K a year<\/span><\/a> in North America. This is the average of course, with what you get being dependent on experience. A rough estimate for starting salaries is around USD $18k, some earning as high as USD $50K.<\/span><\/p>\n The rest of the world is slightly more generous, with the UK offering an average of almost \u00a320K a year.\u00a0<\/span><\/p>\n Bear in mind however, that these numbers are not adjusted for power of purchase or cost of living, and as such cannot be taken at purely face value.<\/span><\/p>\n The CX analyst, data focused and far more number-crunching than the associate, can expect to earn an average of USD <\/span>$70K a year<\/span><\/a> for full-time work in North America. Owing to the specialized nature of their job they can often be found in higher positions up the career ladder, and as such would require much more experience than an entry-level position.\u00a0<\/span><\/p>\n Elsewhere in the world, the UK offers \u00a335k on average, interestingly lower than their NA counterpart. This data is an average of course, and is likely skewed by the high number of mega-rich organizations with the pockets to hire the best from all over the world.<\/span><\/p>\n A CX manager, the person in charge of a CX team (or in the case of smaller organizations, the entire department), using <\/span>resources<\/span><\/a> available to them to direct CX efforts. They naturally have a higher salary on average than the associates below them. North America offers an average of USD $73k a year, which is actually lower than that of a specialized consumer analyst.\u00a0<\/span><\/p>\n The UK offers \u00a337k, however this figure likely represents the smaller scale of many businesses in the UK compared to North America, and therefore comes with less responsibilities.<\/span><\/p>\nWhat Are the Most Common CX Positions?<\/b><\/h2>\n
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What The Data on CX Salaries Shows<\/b><\/h2>\n
CX Associate Salary<\/b><\/h3>\n
CX Analyst Salary<\/b><\/h3>\n
CX Manager Salary<\/b><\/h3>\n