Must Read Customer Experience Management Resources for 2021
This past year has had its challenges. 2020 was a year of reckoning and changes, including a global pandemic that has reshaped consumers and markets. Customers have become more aware, savvy, and communicative. Re-learning and understanding this consumer experience “new normal” is a must in order to maintain customer interest and loyalty.
Going into 2021 you’ll need to re-think your customer experience strategy. Investing in customer experience analysis, getting actionable insights, and improving consumer retention will be crucial. We are delighted to share with you a handpicked list of articles, collected here for easy access and read.
Following is a collection of fifteen insightful resources on customer experience management handpicked by our CX experts.
We hope that these carefully selected articles will provide you with some insightful ideas and tips to help you optimize your 2021 customer experience strategy.