DIY Customer Experience

DIY V.S Enterprise Customer Experience Management (CXM)

Between the eCommerce and mobile internet boom, the war on customer’s pocket is on at full force. Major tech vendors CEO’s have recognized it and are vocal about the need for detailed customer understanding (Customer eXperience – CX) as a means to stay ahead of the competition.  “We’re acquiring Qualtrics so you can combine your customer’s experience data with SAP’s operational data to transform how you run your business”, said SAP…

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Why is customer experience analytics so difficult

What makes CX Analytics so difficult?

The CX analytics market is a multibillion $ market. Just the US part was recently estimated to grow from under $2B in 2018 to $3.4B in 2023. This is a lucrative market that is crowded for a reason as consumers represent the largest business driver in the world and brands compete ferociously for their business.  However, even in this crowded and lucrative market, it seems obtaining analytics for decision making…

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Fake Product Reviews

How Do Fake Reviews on Amazon Impact CX Analytics?

It’s happened to all of us. Say you want to purchase a product on Amazon, you’re scrolling through options, and you take a quick look at the customer reviews to see the pros and cons of each item. Among the reviews, some appear to be balanced, honest, and thought-out; while others are so overly enthusiastic, that you can’t avoid doubting their authenticity. Here’s the thing: Most shoppers rely on customer…

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New Revuze Dashboard

Revuze Next Generation Solution is Here!

Our New UI Is Here! At Revuze we take pride in empowering operational roles in brands to make autonomous, data driven decisions quickly and without the need for experts, data scientists and analysts.  Helping every role be aware of all the market trends needed to make a knowledgeable decision quickly and without lengthy projects and processes make the entire organization stronger, nimble and competitive. We’re now announcing that we just…

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